Item: Skype
Rating: 8
Author: Tony Cascarano

Use Cases and Deployment Scope

We use Skype to engage customers virtually. Due to the pandemic access was curtailed and we needed to quickly adapt to the virtual world and Skype was 1 tool in our arsenal.

Pros and Cons

Easy interface
Connectivity
Engagement

Better more user-friendly whiteboard for virtual engagement.
Tracking questions.
PowerPoint interface.

Return on Investment

We have continued to engage our customers through the pandemic.
We were able to stay on message in a virtual environment.
We closed sales without being F to F.

Alternatives Considered

Microsoft Teams

They are close but TEAMs had a wider adoption in the general community which led to us leaning on TEAMs a bit more.

Key Insights

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

Yes

Other Software Used

Carbonite Backup for Microsoft Office 365, Salesforce.com

It is great to virtually engage when F to F is not allowable or practical. We learned throughout the pandemic the importance of continued engagement and Skype allowed us to stay focused and engaged with our customers.

Skype has delivered as promised in a virtual world

Overall Satisfaction with Skype