Solarwinds Service Desk - Tracking made easy
March 22, 2020
Solarwinds Service Desk - Tracking made easy
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Solarwinds Service Desk is being used across the entire company as a ticketing system that is used to send requests to various departments to perform specific tasks. It is also being used to keep a track record of all requests sent, comments and status for monthly, quarterly, and yearly business reviews. Solarwinds Service Desk allows us to export all necessary data to a file and from there we are able to import and generate useful reports to share with the executive teams for better
decision making.
decision making.
- Wide range of features allows granular control of the system for technicians and clients
- Simple to use UI makes life way less complicated, which leaves you with more time to do what you love.
- Excellent tracking of statuses, notifications, and exporting to file format
- Provide more file formats to the export option
- Provide new themes for customization
- Easier way to unlock users
- Increased productivity
- Create accountability
- Better company decision making
I have not used any other products of this nature.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SolarWinds Service Desk (SSD) go as expected?
I wasn't involved with the implementation phase
Would you buy SolarWinds Service Desk (SSD) again?
Yes