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SolarWinds: a good choice for municipal IT teams
May 05, 2022

SolarWinds: a good choice for municipal IT teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Service Desk (SSD)

We are using the SSD for incident and ticket management. We are also using the asset management module for computer inventory, hardware inventory, and software inventory/license tracking. This is the town's first automated ITSM solution. It was selected after reviewing approximately six other products over a six-month period. We are in our first year of implementation.
  • Ease of use and configuration
  • Automated computer inventory
  • Excellent support to help with customization of the product to meet each customer's needs
  • Scalable in terms of some very helpful automation features
  • Printer inventory via Discovery Agent and Discovery Scanner
  • Made IT Department more organized
Support engages fairly quickly and is not hesitant to keep trying if they cannot solve your issue on the initial attempt.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

SolarWinds Service Desk is well suited for small to mid-sized environments. Leveraging support and implementation resources, it's easy to get up and going on the tools in a fairly quick fashion. It's best for someone that understands the intricacies of managing IT support environments. It's ease of use makes it an excellent choice for an organization's first automated solution.