Sprout Social Review
October 25, 2013
Sprout Social Review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Modules Used
- Engagement
- Publishing
- Analytics
- Monitoring
Overall Satisfaction
- In my position as a social strategist, I had to handle multiple clients and social channels. Sprout Social allowed me to effectively and efficiently create and publish multiple posts on multiple social touch-points.
- Handling multiple clients and multiple social channels creates some confusion and can be very overwhelming. Sprout Social allowed me to focus on one client at a time. I was able to craft posts and create a time release schedule for these posts. I would take a couple days to manage the posting and the timing, while the other days were filled with monitoring and managing the channels user content.
- Monitoring was made easy by Sprout Social. I had to make weekly and monthly reports to my clients and I was able to use Sprout Social's monitoring tools and interface to see what each post was doing for my client. It was easy to use and very easy to understand.
- A review option would be beneficial. Just to see how the post will look on whatever social channel was chosen. It's good to see how the sentences layout.
- When you chose a client to manage, it would be nice to have it opened in its separate window so you don't confuse yourself with multiple clients.
- I was dealing with international clients so maybe if there was a way to program that clients page to the desired timezone so I would know what time it was internationally so my postings don't go off at 2 in the morning.
- Our response time to the posts were great. If I knew a post was going off at 5pm, I would monitoring the time afterwards to keep up with the content to follow
- I was able to know what type of posts were working by reviewing the analytics.
- It would be nice if you could be sent email notifications if someone posted back, retweeted, liked, etc so it could be more about real time relevance.