Square Won Our Business with Pricing & Has Kept it For Years With Reliability
December 06, 2017
Square Won Our Business with Pricing & Has Kept it For Years With Reliability
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Square POS
We are a digital marketing agency specializing in online advertising, search engine optimization, and social media. Our clients hire us for a project that requires a down payment and final payment or on a monthly retainer basis.
We charge a company's credit card for their advertising and other expenses plus our fees. Square allows us to receive an authorization from the client and save the card information on their system. Each month, we click the authorize button for that month's fees and the funds are deposited in our bank account the next business day.
The fees are the same as most merchant accounts. We save on lockbox fees or receiving checks via mail that are then deposited. Our clients like the convenience (and points!) of paying with credit cards. We like the fast turnaround, cash flow, and ease of processing.
We charge a company's credit card for their advertising and other expenses plus our fees. Square allows us to receive an authorization from the client and save the card information on their system. Each month, we click the authorize button for that month's fees and the funds are deposited in our bank account the next business day.
The fees are the same as most merchant accounts. We save on lockbox fees or receiving checks via mail that are then deposited. Our clients like the convenience (and points!) of paying with credit cards. We like the fast turnaround, cash flow, and ease of processing.
- After you set a daily processing deadline time, charges processed by that time are deposited the next business day.
- The reporting dash board looks overwhelming but that's because it has all of the the information that you've processed before. That was invaluable when we recently went to look at the detail on a two year old transaction and were able to find the information by ourselves.
- The ability to use multiple devices is great. We can process charges on a computer, a tablet, or even a smartphone.
- Receipts are automatically sent to the customer's preferred email or texted to their phone.
- There is a lot of unbundling of services that could make it seem like you are always getting pitched for something new. And the company is constantly introducing new services so there is a steady stream of marketing.
- The interface becomes cluttered with those services even if you don't sign up for them.
- The interface with QuickBooks got good reviews, but our experience interfacing QuickBooks Online with Square did not work well and cost us money for our accountant to untangle the mess. Square could have used a good onboarding process there.
- The opportunity cost of waiting for payments and manually bringing them to a bank means that we don't have to visit our bank branch. That alone saves us several hours each month.
- We can use ordinary computers and mobile devices with Square instead of paying for expensive software or terminals.
- Our clients appreciate not having to process payments to us, and anything that helps our clients and makes them happy carries more import than I can explain in this space.
- Google Wallet
We used the old Google Wallet service at the Merchant Center. When they stopped providing the service, we evaluated traditional merchant service companies as well as PayPal. Square was more cost-effective and much easier to use. We have been asked about switching by our bank and one other vendor. In both cases, they said that they couldn't match Square's prices and deposit schedule or they wanted us to buy equipment.