Square POS for My Small Business
March 22, 2018

Square POS for My Small Business

Liz Wade | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Square POS

I am the sole owner of a small business (photography) and I use Square POS for most transactions. It gives me the ability to accept credit card payments from clients while on the go, which is essential to me because my business always operates on location. When customers choose to pay with cash, I can still record the payment and send them a receipt via Square.
  • The Square POS software is free to download (the physical card reader was also sent for free). I was happy to sign up for a POS system without having to pay a monthly fee.
  • The interface of Square is minimalistic and easy to navigate. Even those who are not very tech savvy will be able to use it with little effort.
  • Square POS automatically sends payments to my bank account without my needing to log in and transfer funds. Other bank-to-bank apps I've used don't initiate that transfer automatically.
  • I have not been able to find a way to directly contact support for Square POS. It would be good to have some sort of system of support for customers.
  • When using the Square app on my phone, I'm not able to access all its features - I need to go online from a computer for this. It would be nice to have more control on my phone.
  • If the card reader is unable to read a card, I have to pay a higher fee to enter the card number manually.
  • Square has postively impacted my business by giving me the ability to accept credit/debit cards as a form of payment, which is essential as at least 50% of my clients prefer to pay with a card.
  • Square isn't free, and so it does cause me to incur expenses, especially when I need to run a card manually (like when a client needs to pay over the phone or when the card reader won't read).
  • Square provides my clients a sense of security when they pay me, especially new clients, since their payment can be tracked and they immediately receive a receipt of their payment.
I have never used a different POS system within my business. I started with Square and have stuck with it all along. I've had no reason to stop using Square, despite the fees and lack of support - I've never encountered a problem that I couldn't solve on my own.
Square POS is well suited for a small business or freelancer that needs the ability to run credit card payments on-the-go. That business will need computer access to make use of certain features. Because customer support is almost non-existent, be prepared to troubleshoot on your own if something strange happens. I would not recommend Square for larger business with higher inventory.