My Morning Coffee Would Taste Better Without Sugar
December 11, 2013

My Morning Coffee Would Taste Better Without Sugar

Collin Yanez | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Sugar Professional

Overall Satisfaction

  • Running call/email logs allowing our company to monitor performance as it happens
  • The ability to link records together through a (fairly) seamless process
  • Viewing a summary for a particular module that allows you to encompass all data at a glance
  • The overall interface isn't aesthetically pleasing, and overall processing of most requests is a dreadful experience
  • Auto-populates almost everything BUT the record that you're actually looking for
  • Creating mass reports to include every detail you desire is almost near impossible. I would challenge the developers themselves to create a flawless report for my team
  • Positive/Negative - It does what it's supposed to do. Unfortunately so does every other competing CRM product out there, and there are a handful that put Sugar to shame
  • If employee productivity factors into your ROI (and I'd hope it does), then you're reviewing a product that undoubtedly reduces that number
  • Negative - The time-stamp for various records will often be completely inaccurate! Let me provide an example: Just yesterday, as I'm reviewing client/employee phone calls; 3/10 records were inaccurate by 19 mins, 41 mins, 56 mins! This could be extremely detrimental to your company depending on the situation. These times stamps are completely erratic and I've confirmed time and time again that it is not an issue with your individual settings/preferences. We've warned them of this issue months ago, but still without a resolution.
Many more productive products with same-level functionality and much more to offer.
What's the average load time per page for a particular user of your product, similar to what we need?

Prepare a test report that includes every module/record/detail/etc and ask them to verify it has the capability to do so. Keyword: VERIFY