It Just Works!!
April 01, 2016

It Just Works!!

Keith Mcintyre | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

We use SysAid as our department IT ticketing system. When we get a call or request we track it in Sysaid which allows us to run reports on our service.

Pros

  • Keeps track of service
  • Great for running reports
  • We can customize SysAid to what we need

Cons

  • The graphic interface needs updating.
  • It has allowed us to be able to track the work of our techs in the IT help desk.
  • N/A
SysAid is the first that we have used.
It works perfect for tracking tickets at our help desk.

SysAid Feature Ratings

Incident and problem management
5.4
Organize and prioritize service tickets
8
Expert directory
6
Service restoration
8
Self-service tools
7
Subscription-based notifications
5
ITSM collaboration and documentation
2
ITSM reports and dashboards
2
ITSM asset management
2.3
Configuration mangement
1
Asset management dashboard
4
Policy and contract enforcement
2
Change management
3.7
Change requests repository
4
Change calendar
3
Service-level management
4

Comments

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