Overall Satisfaction with SysAid
SysAid is used to attend to the customers and is used for the support department.
- Customization.
- Easy to deploy.
- Personalization of the interfaces.
- Look and feel of some sections.
- Dashboard customization.
- Translation of the entire interface.
- Reduce the time to attend and close the tickets.
- With the mobile application you can use SysAid on the road.
- Real time KPI measurement.
- BMC Track-It! and Freshdesk
Price and ease of deployment.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
SysAid Feature Ratings
Using SysAid
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- User Self Service Portal
- Categorization
- Reports
Yes - Very ease to use and don't need to configure anything to start using.