Helpdesk Solutions: SysAid
November 13, 2021
Helpdesk Solutions: SysAid
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
SysAid is our primary service desk application for Tech support and managing projects and requests. While management of the application is within the technical operations department all users have access to request support, equipment, personnel assistance and projects. We use automated workflows to manage new users and terminations to guide us in on-boarding and off-loading employees.
- Tracking and notifications of incidents.
- Workflows.
- Managing and tracking assets.
- Reporting.
- Benchmarking.
- Assets.
- SysAid has only been a positive on our organization.
- While the value is there - I don't track ROI.
- User like the simplicity of being able to submit a ticket.
Issue Trak was just too basic and didn't fulfill all my needs which at the time included Asset management which SysAid had. This was the single factor that caused me to switch from Issue Trak to SysAid. Even to this day if someone is looking for a complete package that is robust and configurable. Choosing SysAid would be the best recommendation.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes