RMD Review of Sysaid
July 10, 2023
RMD Review of Sysaid
Score 7 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
I use sysaid for Asset Management, Incident Manaement, Helpdesk Items, FAQ, Patch Management, and Reporting. We have been using the system now for 3 years and it has offered us extreme customization and customer service in implementing complex systems to achieve regulatory compliance. We have had minimal issues with the software and really the only compliant we have had is the need to have to purchase support for further customization options. We really do not see a reason for needing to switch as it offers us a full complement of ability to meet standards set in our business.
- Ticketing
- Incidents
- Asset Management
- Reporting
- Upgrading the UI for the onpremises version
- Missing customization options that can be imported by others rather than sysaid having to create them
- Remote desktop is horrible
- we have had to purchase things to achieve further customization for ticket templates
- Employees love the ease-of-use logging in due to SSO with O365
- Offers flexibility for many admins to use the software for other purposes.
Automation has been something we have not used due to its complexity and few staff who would use it. Since we are a smaller company its been in our best interest to dedicate teams to review items rather than automate the process due to workflow restricitions and audit purposes. RMD however will admit that it has affected the workflow for it by providing benefits in other areas.
SysAid Asset Management and Ticketing offers superior functionality and advantages over Spiceworks IT Management. With SysAid, organizations benefit from comprehensive asset tracking and management capabilities, enabling efficient monitoring of hardware, software, and other IT assets. Additionally, SysAid's ticketing system excels with its user-friendly interface, automated workflows, and customizable service catalogs, facilitating streamlined incident and request management. Furthermore, SysAid provides advanced reporting and analytics features, empowering organizations to gain valuable insights into their IT operations. With its robust security measures, seamless integrations, and exceptional customer support, SysAid stands out as the preferred choice for organizations seeking an all-in-one solution for asset management and ticketing needs.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes