Great product with strong ROI.
November 23, 2023
Great product with strong ROI.
Score 6 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
We use it for ticketing and asset management, change management, and Patch Management. The only issues we have are the reporting. Built-in reports need some work and it is difficult to create custom reports.
- Asset management.
- Ticketing
- Change management.
- Reporting
- Agent service crashes.
- Monitoring
- Quicker MTTR.
- Knowledge base.
- Service catalog.
We currently don’t use this feature but would like to implement it.
- Fresh
SysAid was better at including multiple modules than the competition. We also like the licensing options and price better than the competition.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes