Overall Satisfaction with SysAid
SysAid has revolutionized our business operations post-Remedy. It ensures precise SLAs, robust documentation, and seamless integration with other software, resolving longstanding issues. The user-friendly interface and efficient workflows enhance productivity, marking a significant improvement in service management and overall business efficiency.
- Seamless Integration with the Zonka Feedback platform.
- A user-friendly interface that requires little or no supervision.
- Ability to customize to meet company needs.
- The helpdesk needs to reduce its time to resolve issues.
- Implementation with other software should be easy to understand.
- Cost should be reviewed further to enable us to implement more features.
- Improved resolver and requester engagement.
- Allowed monitoring of teams workload.
- Allowed work to be monitored to improve employee kpi.
Using the self service portal, we have been able to implement workflows to allow our internal control stall to directly resolve tickets of other staff without having to necessarily be administrators, this has significantly reduced the cost to purchase licenses for our over 100 ICs. Implementing this has also improved processes, reducing the workload of our helpdesk who have to manually direct these requestes.
SysAid, compared to other helpdesk software, was reasonably cost-effective; they provided seamless integrations and were willing to redesign the software to meet our needs. One of their current features that is winning with my organization is the SysAid bot. This is a great idea, and we hope that in the future, we will be able to customize this to our organization's needs.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes