Talkdesk is easy to use
March 02, 2019
Talkdesk is easy to use
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for both inbound and outbound calls. We are a team of 9 and are the only department that uses it. We use the recordings to evaluate the customer experience. We are able to address customers' problems in a timely manner. It allows us to call a customer back automatically; they do not have to sit on hold if we are experiencing high volume.
- Records contact names and voice recordings
- Automatic call back request does not require you to dial the customer's number
- Attaches recordings to CRM cases
- Calls dropping/disconnecting
- When call recordings do not attach we are unable to quickly find them
- Improves the quality of customer experience
- Cases are created in our CRM automatically which helps with efficiency
MINDBODY is a health and wellness software I used for sales at a previous job. They used Bowtie as an automated phone system. It created a phone tree but created a lot of missed calls. Talkdesk [was being used] when I started working at Helix. Talkdesk was already implemented with the team. I like being able to take a break and know I am not going to miss a call.