1. Home
  2. Contact Center Software
  3. Talkdesk Reviews
  4. User Review of Talkdesk
Effective Platform
November 04, 2019

Effective Platform

Genelle G | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Over half of my company uses Talkdesk and it's an essential part of communicating with our customers. From utilizing metrics to gauge employees' performances to the ability to set preferences that work for our company standards. It's a key platform for engaging with people.
  • Metrics.
  • Widget or web browser mode.
  • Ability to customize settings.
  • Call drops.
  • Automatically logging off.
  • Communication.
Covers all the necessities needed for a communication platform.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk has a wonderful training aspect where calls can be monitored to help assist improvement employees' skill sets.

Talkdesk Feature Ratings

Not Rated
Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated