Overall Satisfaction with Talkdesk
We leverage Talkdesk for interaction management with our customers. We primarily work with voice, chat, email, and OB SMS. Our main objective was to find a vendor that could transition from small business to medium and provide omnichannel functionality. As we grow, we may consider adding the QA and WFM functionality as well.
- Our customer experience is solid
- We have been able to reduce costs for support
inContact has all the functionality but it's clunky and support is not as great. Five9 is a great price but the UI is not as strong. We chose Talkdesk because we wanted something we could use as we grow. We also thought Talkdesk had the most potential for being a leader in the industry down the road.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk is a great telephony platform for small and medium-sized organizations. They have a UI that is easy to use and the training materials are fantastic. They have built a solid foundation and as they continue to refine the current functionality, with some added features, they should be able to eventually tap into the larger organizations.