Great in a Pinch but Even Better When You Plan It Out
August 21, 2023

Great in a Pinch but Even Better When You Plan It Out

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

We use Text-Em-All to reach our frontline employees that work in production and do not have access to company email. Our use was born out of COVID-19 when mass messaging became mandatory for certain situations. We continue to use Text-Em-All because it's the fastest way to reach someone on or off the clock. We have called "all-hands" meetings that span across the country in a matter of minutes with the texting service and it has worked great for the most part.
  • Easy to use
  • Large message size capability
  • Great tracking features to see exactly how many people received the message
  • Slow rollout times need improvement
  • Ability to hyperlink would be nice
  • Credits get expensive with large messages
  • Ease of use
  • No Contract
  • Employee Relations Improvement
  • Recipients Staying Informed/Engaged
We struggled to get timely action on increasing our texting speed and had to reach out multiple times, including during a critical moment when the speed of our message campaign negatively impacted our event.
This has been the biggest help we've had was implementing COVID messaging around shifts, testing, etc. and later large employee announcements in a way we never could before.

Do you think Text-Em-All delivers good value for the price?

Not sure

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

We love it for our employee communication when time is of the essence. It's a bit less functional as far as analytics so we do not use it for any other marketing.