Great in a Pinch but Even Better When You Plan It Out
August 21, 2023

Great in a Pinch but Even Better When You Plan It Out

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

We use Text-Em-All to reach our frontline employees that work in production and do not have access to company email. Our use was born out of COVID-19 when mass messaging became mandatory for certain situations. We continue to use Text-Em-All because it's the fastest way to reach someone on or off the clock. We have called "all-hands" meetings that span across the country in a matter of minutes with the texting service and it has worked great for the most part.

Pros

  • Easy to use
  • Large message size capability
  • Great tracking features to see exactly how many people received the message

Cons

  • Slow rollout times need improvement
  • Ability to hyperlink would be nice
  • Credits get expensive with large messages
  • Ease of use
  • No Contract
  • Employee Relations Improvement
  • Recipients Staying Informed/Engaged
We struggled to get timely action on increasing our texting speed and had to reach out multiple times, including during a critical moment when the speed of our message campaign negatively impacted our event.

Do you think Text-Em-All delivers good value for the price?

Not sure

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

We love it for our employee communication when time is of the essence. It's a bit less functional as far as analytics so we do not use it for any other marketing.

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