perfect for customer journey mapping
September 15, 2022
perfect for customer journey mapping
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TheyDo
We did not have any customer journey mapping. No strategy for how to do
that, no real maps to start with, and a dispersed team. So we really
needed a strategy and a common way of mapping the customer journeys,
moreover we needed to write down some internal processes of our company.
that, no real maps to start with, and a dispersed team. So we really
needed a strategy and a common way of mapping the customer journeys,
moreover we needed to write down some internal processes of our company.
- Customer journey mapping
- Create a list of pain points
- Define a strategy and prioritizing what's important
- Maps are difficult to navigate when they reach more than 10 steps - but I think it is normal. Maybe suggesting to break down maps when they are too big is good advice that the app might give at a certain point.
- When choosing the images for the actors, sometimes the app freezes.
- Customer journey mapping
- List of pain points
- How to prioritize pain points
- An integrated an holistic view of maps and the UX strategy
- Improved the overall knowledge of our product to the whole employees and customer service.
- Gained more speed in making strategic decisions (e.g. what to improve next).
As TheyDo is focused on customer journey mapping only, their user interface works very well. You can easily create a team and manage multiple user roles and teams. As for the learning curve, it is also not that difficult to learn how to use the tool, and this boosted genuine adoption rather than forcing people to use a tool in a usual top-down approach.
Do you think TheyDo delivers good value for the price?
Yes
Are you happy with TheyDo's feature set?
Yes
Did TheyDo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TheyDo go as expected?
I wasn't involved with the implementation phase
Would you buy TheyDo again?
Yes