A competitive iPaaS product
Updated December 06, 2019

A competitive iPaaS product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)

We use it for data integration or migration stages of the projects we take on as consultants for companies looking to move to Salesforce from some other legacy system. We build out a solution and train a customer's employee to take over the management after we're done.
  • The price of the Scribe Online integration platform is very competitive with the features provided.
  • The ease of use for designing solutions is good.
  • The web-based interface makes it easy to manage from any location without installing operating system specific client-side software.
  • Field mapping is not easy to use and is not clear which fields are mapped where or if they're utilized at all
  • There are often delays when opening solutions or mappings and waiting 10-30 seconds for the cache to fully load before being able to click on the next item. This can be quite frustrating to navigate.
  • The session timeout of 2 hours is kind of aggressive and the login page doesn't play nice with LastPass extension (often have to refresh for it to behave correctly)
  • It doesn't seem to support using multiple tabs in parallel
  • It would be nice to be able to copy/clone individual elements of a solution rather than only exporting the entire solution. Even better (though might be impossible/challenging to implement) would be to build an element and have it referencable from other solutions so you can edit one and have the changes present in both (rather than just a copy that is independent).
  • There is no centrally managed High Water Mark feature: each operation in a solution uses its own independent High Water Mark so it is possible for them to be out of sync of each other if operations take a while to run
  • More clients are able to consider an iPaaS solution when it is priced reasonably (compared to Mulesoft, etc.).
  • Not having to build a custom code solution that requires an experienced developer and a large amount of time is a benefit.
  • We integrated an in-house MS SQL Server database with Salesforce
  • We integrated Salesforce with a vendor's PostgreSQL database
3 - The users of the Integration itself are technical resources that can maintain and manage the integrations.
The vast array of connectors and competitive pricing are the elements that lead us to select Scribe over alternatives. Jitterbit's design interface is more flexible (but more complex) for handling more complex solutions.
  • Price
  • Product Features
  • Product Usability
It is important that the product bring use a proper positive ROI - we need the benefits received by using it to out-way the costs, which can be achieved when it is reasonably priced, the product meets our needs in implementing a valid solution, while requiring a minimal amount of effort to build and maintain.
  • We were able to use the High Water Mark feature to isolate and update only relevant data rather then the entire (large) dataset
  • Online training
The training seemed basic and didn't really provide instruction or examples for more realistic real-world solutions/projects.
I've not reached out often for support, but they seemed pretty average for support teams.
Relatively easy to use with mostly clicks, not code - especially for less tech-savvy people. It is lacking some of the more advanced features and controls that could be done with other iPaaS.
Scribe Online is better suited to smaller or less complex integrations that don't require a large number of steps to achieve the desired result.

TIBCO Cloud Integration Feature Ratings

Pre-built connectors
Support for real-time and batch integration
Monitoring console

Evaluating TIBCO Cloud Integration (including BusinessWorks and Scribe) and Competitors

Learnings and Advice

Make sure to make time to do a proper and thorough test / trial of the product to full evaluate it's ease of use and capabilities. Don't skimp on judging on first glances and sales presentations.

Using TIBCO Cloud Integration core features

Using TIBCO Cloud Integration (including BusinessWorks and Scribe)

2 - Technical resources that build and manage the integrations.
  • Sync additional tables or fields
  • Integrate a new platform when we migrate to a new system
Strong, capable, reasonably priced product, but the GUI can be slow and clunky sometimes.

TIBCO Cloud Integration (including BusinessWorks and Scribe) Implementation

  • Third-party professional services
Coastal Cloud
Change management was minimal
  • Duplicating / saving existing mappings is a bit of effort
  • Testing seemed a bit cumbersome to quickly make changes and observe results

TIBCO Cloud Integration (including BusinessWorks and Scribe) Training

I didn't take any in-person training
Pretty effective / clear
You can understand the majority of the features if you have experience with other iPaaS platforms.

Configuring TIBCO Cloud Integration (including BusinessWorks and Scribe)

Pretty well configurable, though it could use some more options.
If you need to write to multiple destination Objects/Tables, try to build operations as a series in sequence when possible, rather than separate mappings.
No - we have not done any customization to the interface
No - we have not done any custom code

TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Quick Initial Response
Need to explain problems multiple times

Using TIBCO Cloud Integration (including BusinessWorks and Scribe)

Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
  • The reprocessing of failed records is easy to use
  • The validation is very effective and useful
  • The GUI can be slow to load parts, and clicking on an element too soon can cause it to fail to load properly
  • Seeing how far along a process is isn't very easy to do and seems to be slow to update

TIBCO Cloud Integration (including BusinessWorks and Scribe) Reliability

Seems to scale well
Little to no issues with availability or outages
Pages are decent speed, could be faster though

Integrating TIBCO Cloud Integration (including BusinessWorks and Scribe)

Connectors are easy to grab and use, when a supported system is used.
  • PostgreSQL
  • MS SQL Server
The connectors made it easy to use. PostgreSQL did have some issues where Scribe said it was writing successfully but there were no records in PostgreSQL.
  • ETL tools
Database connections are under "ETL" I assume?
Test early and thoroughly

Relationship with TIBCO Software Inc.