User -friendly and easy to configure & implement solution
January 25, 2018

User -friendly and easy to configure & implement solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Quick response on support tickets
It is used by some internal service providers (IT, facilities) to manage their services.
IT service management & facilities management

Pros

  • User Friendliness
  • Easy to configure and Implement
  • Self Service Portal

Cons

  • Support for procurement of hardware
  • Onboarding of employees
  • Increased efficiency
  • Improved collaboration
  • SAP
  • User-friendliness
  • Easy to configure and implement

- Incident & Problem Management

- Basic Change Management

- Request Fullfillment


TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Expert directory
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
ITSM asset management
7.3
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
7
Change management
6.7
Change requests repository
8
Change calendar
6
Service-level management
6

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