User -friendly and easy to configure & implement solution
January 25, 2018

User -friendly and easy to configure & implement solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

Quick response on support tickets
It is used by some internal service providers (IT, facilities) to manage their services.
IT service management & facilities management
  • User Friendliness
  • Easy to configure and Implement
  • Self Service Portal
  • Support for procurement of hardware
  • Onboarding of employees
  • Increased efficiency
  • Improved collaboration
  • SAP
  • User-friendliness
  • Easy to configure and implement

- Incident & Problem Management

- Basic Change Management

- Request Fullfillment


TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
7
Change requests repository
8
Change calendar
6
Service-level management
6