Helping TU Delft run the business
June 12, 2023

Helping TU Delft run the business

Erik De Vos | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Calls, filters, report, manage, follow calls, dashboards, reservations, projectmanagement, workflow management, assetmanagement.
Problems are around more than onze reservationtools irt fort exemple roomwizzard digitaal boards.
Users, assetmanagement and facility management
  • View calls
  • Report workload
  • Liability
  • Project flow managen irt assets and buidings
  • Reservations on screens at meeting rooms
  • Na app for users to make a call at the point of notice
  • Proces behind selfservice is not clear
  • Urengy on matters is not possible to fill in
  • To many diffente solvent groups
Overall satisfied

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

No

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

The report generator is to complex for non it employees. Selfserviceportal is easy to use bult to kuch in use at TU Delft.

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Service restoration
8
Self-service tools
8
ITSM reports and dashboards
6
Configuration mangement
6
Asset management dashboard
7
Service-level management
6