Satisfied TOPdesk user
June 12, 2023

Satisfied TOPdesk user

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used in our organization by facility support, ICT and application management. We mainly use notification/reservation/housing and change management. Have switched to the Saas area for 1.5 years
2300 - The applicants vary from rescuers, management, support The practitioners vary from employees in the support and ICT
  • Reservation management
  • Incident management
  • Change management
  • Reservation management on your smartphone
  • More self-service
  • No more post it or questions per mail
Great solve time, you can find a lot in the knowledge system
We are very satisfied with the functionalities that TOPdesk offers us. They are also constantly evolving with new functionalities.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

An organization that has many meeting rooms and wants to put this into a reservation system more easily

An organization with many locations that you have to support remotely.

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Self-service tools
8
Change requests repository
7
Change calendar
7
Service-level management
7