TOPdesk review
March 04, 2024
TOPdesk review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk for various ends, to catalog our incidents, the change request and for asset management, this works fantastic as we were previously using a mailing system to work on tickets. But with TOPdesk we can instantly see what the top priorities are and its also very helpful to see when someone has updated their ticket. Would 10/10 recommend.
- it gives us a better overview of our ongoing changes and incidents
- we can manage our assets better and link it to the person who is using them
- its easy to see when someone updates their ticket as you get a notification and if you miss this you even get an email to remind you
- I think it logs out too fast sometimes when I go somewhere else it requires to be logged in again
- sometimes notifications that have already been closed come back
- adding new resources can be hard if you're new.
- easier to manage caseload
- it reduces the amount of incoming calls to your service departmetn
- its easy to distinguish incidents from change requests
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes