Item: TOPdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application authorization, and access, but also to request changes in the application. The business has problems finding the right field to log the right problem. It will be linked to purchases for facility and IT.

Pros and Cons

Good for reporting a problem like a broken shower

Too many fields to register

Return on Investment

Gives an overview of incidents

Alternatives Considered

No other experience

Support Rating

At this time, we do not contact TOPdesk directly because we are happy with how it works at the moment. Our partner OGD helps us with the improvements we can make in TOPdesk.

Likelihood to Renew

We are renewing our use of TOPdesk.

Key Insights

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Other Software Used

Raet Youforce

Likelihood to Recommend

TOPdesk is used well for incident logging, describing the problem, which can be different types like for a purchase for facilities and/or IT. For example, a colleague cannot enter, submit an application, and describe the problem in TOPdesk. A benefit would be to simply add an appendix by dragging the picture to TOPdesk.

TOPdesk Review

Overall Satisfaction with TOPdesk