An objective and fair review.
November 22, 2020

An objective and fair review.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

I work at the partner onboarding team. We use Totango to track the progress of the customer. From reaching out and scheduling an onboarding to gathering the necessary information to promote customer success. We depend on Totango to summarize and compare the results of our onboardings.
  • Customizability of the tool to suit any workflow
  • Intuitiveness of the UI
  • Reports are accurate and presents the results that the team puts in
  • Overall speed of the product
  • Efficiency in displaying tasks and multi tasking
  • Multi Tab editing does is finnicky and inconsistent
Totango helps us be more organized by allowing us to create custom fields for data we need to input. It also helps us because it can gather all the data entered and present them in the form of segments an easy to understand chart that helps us keep track of the team's progress.
  • Helps us keep track on where the customer is with onboarding
  • We get to see which customers need more attention
  • Overall retention has increased due to the policies we put in but was mostly made possible due to totango
It's quicker to use than Totango but it's not as user friendly.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?


Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?


Our manager handles most of the support cases but from the few times we did contact customer support we've had a pretty decent experience.
There was one instance where they told us there was an ongoing maintenance with no reassurance when it will end.
The overall experience is pretty decent. My main complaint with totango is that it's a bit sluggish, specially if you have a lot of tasks and success plays. It also gets buggy when you try to edit different tasks on mutliple browser tabs.
It's good for what it tries to do and it's very usable most of the time. It's just the overall speed and usability of the tool that needs drastic improvement.

Totango Feature Ratings

Product usage
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Customer profiles
Automated workflow
Internal collaboration
Customer health scoring
Customer segmentation
Customer health trends
Not Rated
Engagement analytics
Revenue forecasting
Not Rated
Role-based user permissions
Not Rated
Integration with
Integration with Marketo
Not Rated