An objective and fair review.
November 22, 2020
An objective and fair review.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
I work at the partner onboarding team. We use Totango to track the progress of the customer. From reaching out and scheduling an onboarding to gathering the necessary information to promote customer success. We depend on Totango to summarize and compare the results of our onboardings.
- Customizability of the tool to suit any workflow
- Intuitiveness of the UI
- Reports are accurate and presents the results that the team puts in
- Overall speed of the product
- Efficiency in displaying tasks and multi tasking
- Multi Tab editing does is finnicky and inconsistent
- Helps us keep track on where the customer is with onboarding
- We get to see which customers need more attention
- Overall retention has increased due to the policies we put in but was mostly made possible due to totango
It's quicker to use than Totango but it's not as user friendly.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes