Item: Totango
Rating: 8
Author: Jimena Garcia

Use Cases and Deployment Scope

Totango is being used by our Customer Success team to follow up our devices users (priority accounts). Nal accounts followed-up by the customer Success team. Totango is very helpful to have a broad visibility of the accounts, adoption, renewals, touch points. I would like to have an easy way to export a single account information to share it with other areas that need to know about the account. I would also like to be able to upload opportunities and forecast of my accounts.

Pros and Cons

Overview of one account.
Run reports based on different criteria.
Easy access and first use.

Export a one single account information.
Upload an opportunity and forecast it.

Return on Investment

Better customer retention.
Customer focus.

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Support Rating

I haven't used support for Totango. However I thought that the onboarding emails and webinars proposed for new users are useful.

Usability

Very easy to use, allow a clear follow-up of accounts and personalized reports. I would love to be able to extract individual accounts information and to upload opportunities and use it as a forecast tool for my accounts.

Likelihood to Recommend

I am a new user of the tool and it took me only a few clicks to understand it. It is very intuitive and easy to learn. I like having my set of accounts all in one single place and to get adoption numbers of my accounts in a easy to use platform.

Easy to use, rapid to learn

Overall Satisfaction with Totango