Item: Totango
Rating: 6
Author: Lisa Paxton

Currently, Totango is being used by our Customer Success Partner department only as a Customer Management Tool.

The timeline is a great place to see all communications with customers in one place.
It syncs with Salesforce.

In my experience, I have been unable to access all files from Google Drive.
In my opinion, the emails coming from Totango look like they could be spam, so I believe they need to improve the look.
In my experience, campaigns don't get logged to customers correctly, which I believe impacts Customer Health.

We are not a true SaaS company, but a hybrid, and we need something that can accommodate both.

Not sure

I wasn't involved with the selection/purchase process

I wasn't involved with the implementation phase

I see it being beneficial when looking at customer communications, but I don't believe it is helpful with assets or health scores.

Totango - It Takes More Than 2!

Overall Satisfaction with Totango