Totango is a One-Stop-Shop for a Healthy Vendor-Client Relationship!
August 17, 2021

Totango is a One-Stop-Shop for a Healthy Vendor-Client Relationship!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being used by our Customer Success and Sales teams to update client communications, renewals, upsells, terminations, health, sentiments of our clients. It's a very cool tool for visibility to the sales, CS and C-level executives, and helps the account owners to track activities across their portfolios. We love using Totango.
  • Very cool
  • Easy to use
  • Great way to track health of an account
  • More webinars
  • Free certifications
  • Automation
  • Better visibility
  • Keeps updates tidy

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

I highly recommend Totango.

Totango Feature Ratings

Product usage
8
Help desk / support tickets
9
NPS surveys
10
Customer profiles
10
Internal collaboration
10
Customer health scoring
9
Customer segmentation
8
Customer health trends
9
Engagement analytics
9
Revenue forecasting
9
Dashboards
9
Role-based user permissions
9
Integration with Salesforce.com
10