Totango for CS
August 17, 2021
Totango for CS
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
It is currently used by our customer success organization. It helps the team track customer communication, campaigns sent to customers, monitor account health, and build reports.
- Customize reports
- Create success plays to hire processes
- Attach assets
- Sorting notes and labeling communications
- Details around health declines
- Data inaccuracies
- Risk triggers are positive.
- Tracking customer engagements is lacking ability to sort and filter.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
No