Totango for CS
August 17, 2021

Totango for CS

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

It is currently used by our customer success organization. It helps the team track customer communication, campaigns sent to customers, monitor account health, and build reports.

Pros

  • Customize reports
  • Create success plays to hire processes
  • Attach assets

Cons

  • Sorting notes and labeling communications
  • Details around health declines
  • Data inaccuracies
  • Risk triggers are positive.
  • Tracking customer engagements is lacking ability to sort and filter.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

No

Reporting, success plays.

Totango Feature Ratings

6.0
Product usage
6
Help desk / support tickets
Not Rated
7.3
NPS surveys
10
Customer profiles
8
Automated workflow
8
Internal collaboration
5
Customer health scoring
5
Customer segmentation
8
5.0
Customer health trends
6
Engagement analytics
4
Revenue forecasting
Not Rated
Dashboards
5
Not Rated
Role-based user permissions
Not Rated
7.0
API
Not Rated
Integration with Salesforce.com
7
Integration with Marketo
Not Rated

Comments

  • Lorena Fikes | TrustRadius Reviewer
    Lorena Fikes
    (Vendor Representative) commented 4 years ago
    Thank you for the review and for taking the time to share your feedback. We really appreciate hearing about your experience. We would love to better support your needs and happy to discuss some of the feedback you shared. Please reach out to us at support@totango.com or your CSM so they can better support your needs. Best, Lorena

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