In the right path with Totango
July 28, 2022

In the right path with Totango

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

I use Totango to create data points and then build campaigns under the different SuccessBlocs to trigger them according to the target set. Afterward, I have to monitor the performance of the emails sent and look for opportunities to optimize the process.
  • Create campaigns
  • Monitor performance
  • Optimize the process
  • Mobile app
  • PDF integration embedded in emails (PDF forms)
  • Undo option
  • Customer retention
  • Email campaigns metrics
  • Mapping Client Journey

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Best scenario, massive email campaigns.
Less appropriate scenario, personalize emails to single clients.

Totango Feature Ratings

Product usage
8
Help desk / support tickets
6
NPS surveys
7
Customer profiles
7
Automated workflow
7
Internal collaboration
7
Customer health scoring
7
Customer segmentation
7
Customer health trends
7
Engagement analytics
8
Revenue forecasting
7
Dashboards
8
Role-based user permissions
7
API
6
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated