Item: Totango
Rating: 9
Author: Heather Lennon

Use Cases and Deployment Scope

I use totango to manage my book of business, which has ranged from 250 to 700 customers. It helps me to monitor changes in customer health and remain organized. it has helped significantly with customer outreach

Pros and Cons

Dashboards and Segments
Task Management
Logging touchpoints automatically

Mass deletion of tasks
shared segments in personal folders based on privacy settings
task view differentiation

Return on Investment

our organization hasn't been up and running long enough to measure this right now

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Likelihood to Recommend

In the customer success space, totango has allowed me to build a consistent and manageable workflow despite constantly changing customer environments

I like totango

Overall Satisfaction with Totango