Overall Satisfaction with Trello
Our entire agency uses Trello in a number of different ways both on a company-wide basis and on a department and team-basis mostly as a project management tool.
Internally, our interactive services team uses Trello as a way of giving the entire company visibility into the projects they are currently working on and where they are at in the creative process. On a client-facing front, our marketing services team uses Trello boards for each client to give them visibility into the deliverables due to them within a time period, who is executing them, when they are due and where they are at in the process.
Ultimately, Trello provided us a free PM tool that gave us an extremely flexible platform to create company, department and client-specific boards that gave everyone involved (including clients) better visibility into what our agency is working on in a less confusing format than other PM tools we've used in the past.
Internally, our interactive services team uses Trello as a way of giving the entire company visibility into the projects they are currently working on and where they are at in the creative process. On a client-facing front, our marketing services team uses Trello boards for each client to give them visibility into the deliverables due to them within a time period, who is executing them, when they are due and where they are at in the process.
Ultimately, Trello provided us a free PM tool that gave us an extremely flexible platform to create company, department and client-specific boards that gave everyone involved (including clients) better visibility into what our agency is working on in a less confusing format than other PM tools we've used in the past.
- Extremely easy to use. Even for non-tech savvy users, the visual drag and drop functionality makes it very easy for almost anyone to pick up quickly.
- Easy to customize. Within its board framework, Trello makes it very easy for you to customize how you use the tool so that it fits exactly what you need.
- Continuous improvements being made. Trello does a great job of listening to their users and building out new tools and use cases for their platform so that people can get exactly what they need out of it.
- Growing number of paid features. As with any growing freemium platforms, Trello is increasingly adding more and more paid features that can be a little annoying to long time users of the free versions. Still, it's nothing too expensive and they haven't gated a ton of stuff that you can't live without.
- Missing some PM-specific stuff. Since we use Trello as a PM tool, there are still some things that don't fully transfer from a more traditional tool (like Basecamp or Asana). These include things like automatically checking a task completed and having it move elsewhere (you can't do this in Trello without some major integrations).
- It's free so the ROI has been great.
Trello is better than the other two mentioned in my opinion because of its flexibility as a tool, as well as its price (or lack thereof). We used the other two tools for a while before Trello and left them because of pricing (having to pay per user or per project) and because of their confusing interfaces that made it hard for us to share access to our clients without showing them everything we were doing and processing.