Item: TriNet
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Used across the organization. TriNet serves as our PEO - managing the payroll and HR issues for our company.

Pros and Cons

Manage the rules and regulations for HR needs throughout the country.
Can find experts to assist with multi-state issues.
Management of payroll.
Customer service representatives are always friendly and helpful.

Connect360 is an issue - responses to email requests are too slow.
Occasionally you will receive different answers to the same question.
Our account manager has changed multiple times.

Support Rating

I have never worked with a representative that wasn't knowledgeable or unwilling to assist.

Emailing Connect360 is a disappointment - the response time is too slow when you need information right away to keep moving along. The phone prompt can be a bit sluggish. It would be nice to get to a representative a bit quicker - less prompts.

Return on Investment

Payroll accuracy across multiple states is invaluable.
We can track all promotions and pay increases for each employee.
We have access to all employees benefits enabling us to assist with questions.
Workforce Analytics provides a wide range of reports.
Training modules that can be utilized.

COVID-19 Support

TriNet has continually shared regulations to the administrators that are specific to states. There is also a link that each employee can utilize to stay up to date on COVID guidelines.

Likelihood to Recommend

TriNet staff members are friendly and well-trained. Responses are often sluggish due to them having to put in requests for a report that provides the information you need.

Meaningful questions - easy to use

Overall Satisfaction with TriNet