In My Opinion Frustrating Customer Service With Error-Prone Software
February 28, 2022

In My Opinion Frustrating Customer Service With Error-Prone Software

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

It manages payroll, time-off requests, and other HR functions.

Pros

  • Nothing stands out

Cons

  • Customer service is lacking in my opinion.
  • I feel information is presented in an unclear way.
  • I experienced expense reimbursement issues.
  • I also experienced issues setting up benefits.
I did have one good experience with TriNet support. However, it was dwarfed by the 3 negative experiences. I would not wish other remote workers to have to deal with the frustration that TriNet causes. There are many other better options out there in my opinion.
There are some UI issues but that is mostly due to poorly presented data in my opinion.
  • I believe I was shorted almost $1000 because in my experience I had to submit an expense in USD and it was paid in CAD without applying any conversion rate.
N/A

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

CharlieHR was superior in almost every way in my experience.
I have worked in tech for almost a decade and in my opinion, TriNet is the worst HR software I've used. I've had to connect with their support chat on 4 instances in my first 2 months of employment. One of these instances was handled professionally and to my satisfaction. The other 3 left me frustrated. Currency conversion should not be an issue for expense reimbursement. Activating benefits should not be an issue. The modal for leaving feedback on how a customer support chat went does not work in my experience, so instead of being able to give feedback that can be actioned, I feel like users need to resort to leaving negative reviews to get attention brought to an issue.

TriNet Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
1.0
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
1
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
1
5.0
Approval workflow
5
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.0
View and generate pay and benefit information
6
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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