TriNet - Price is relatively high for a PEO and service is good until you try to exit their PEO.

My first two account managers were not well trained and were reading instruction manuals every time I had a question. So many mistakes were made that we had to do correcting payrolls. A few months before leaving TriNet, we were assigned the best account manager who made my life so much better. I guess it depends on who you're assigned and how well-experienced they are.

Once you have your training, everything is pretty straight-forward/intuitive and you'll only need your account manager when out of ordinary situations come up. I also liked the way the would run a payroll for you in an emergency situation as long as someone could give them the information or pay changes needed ahead of time.

The most egregious issue was the fact that we were on a significant hiring ramp in Q3/Q4 of last year with remote employees in many new states where we weren't already setup for payroll taxes. We assumed under a PEO that TriNet would inform us along the way if there were any issues. There were 8 states that were new for us in Q3/Q4 and the setup process was never fully completed and tax returns filed. We received demand letters from the states with penalties/interest because TriNet never filed the payroll tax returns. I sent the letters to TriNet and it was radio silence. We had to pay the money to the states to keep them active so TriNet could eventually file the returns and then I would have to go back and request a refund from each state.