Item: Navan
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Our entire company uses TripActions. It is our go-to tool for travel booking. Having offices in multiple timezones and constant traveling between those offices is necessary for a lot of employees. All hotel, flight, and car rental bookings are done seamlessly through the TripActions platform. It also allows employees to book personal trips.

Pros and Cons

24x7 trip support
Allows quick changes to the itinerary

Android app is slightly buggy and takes time to load
No capability to save an itinerary for quick access at a later time

Return on Investment

Quick bookings for employees
Easy expensing

Alternatives Considered

Egencia

Support Rating

- Easy bookings and quick expensing
- Excellent chat support
- Savings for the company since employees opt for rewards which require booking cheaper than average priced hotels
- Rewards for employees
- Easy to use customer interface
- Great mobile applications for android and iOS
- Ability to control payment methods for a different types of bookings like hotels or flights or car rentals.

Key Insights

Do you think Navan delivers good value for the price?

Yes

Are you happy with Navan's feature set?

Yes

Did Navan live up to sales and marketing promises?

Yes

Did implementation of Navan go as expected?

Yes

Would you buy Navan again?

Yes

Likelihood to Recommend

Well Suited -
- A great tool to book flights instantly, same rates if not better than airline websites
- It provides the option to add all loyalty programs and apply them automatically on checkout. Can filter results based on loyalty programs too.
- Filters results for being within or outside company policy
- Gives the option to earn amazon rewards if booking a cheaper than average priced hotel or renting a less expensive than average priced car

Less Appropriate
- Not suited for personal trips, since adds trip fees regardless

Excellent travel management tool

Overall Satisfaction with TripActions