Top identity verification suite of tools for high risk industry
November 30, 2023
Top identity verification suite of tools for high risk industry
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Trust Swiftly
We use Trust Swiftly to verify buyers of our machinery prior to shipping for high value goods. Once we get a purchase we then send the customer a link from Trust Swiftly with their details to complete. There are a few verify things we do such as driver license and payment card. We receive the data from the app securely and review the personal information to make sure it matches the payment.
- Ease of use when setting up the system was quick
- The pricing is very competitive and the overall system has many options
- The support is fast when we needed help and there is new features added for us
- We are looking for support with new document types such as contracts and invoices so far we have not had much luck on those. We have to provide more details to get them scanned well.
- We close our deals faster now by using the tool, before we had to wait days or weeks just to get the information completed by a buyer. Now we can finish the KYC process in little as an hour.
- Our staff save time too now since they don't need to keep calling up the customer and instead there is auto reminders sent by the system. So it's a win win for both sides. We get more assurance on our payments and customers get the equipment shipped faster.
- The initial setup did require some IT integrations so there was a cost for getting it setup properly so we had it automated. The impact longer term still is positive since it was a one time thing.
We didn't really compare other solutions since this one beat them out on pricing right now so it met our budget. There were a few other options we found using Google search and review sites like TrustRadius but nothing was really fitting our needs. We wanted a company in the USA too so that helped make the decision and they had the ability to get on calls with us to answer questions. The other options we looked at took too long to setup meetings and answer some basic questions about their product.
Do you think Trust Swiftly delivers good value for the price?
Yes
Are you happy with Trust Swiftly's feature set?
Yes
Did Trust Swiftly live up to sales and marketing promises?
Yes
Did implementation of Trust Swiftly go as expected?
Yes
Would you buy Trust Swiftly again?
Yes