TrustRadius for Vendors Review
Updated December 06, 2019
TrustRadius for Vendors Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TrustRadius for Vendors
- Review Management Program
- TrustQuotes Library
- TrustQuotes for Web
TrustRadius enables prospective clients to learn more about our organization from current users of our technology. It has also become a great way for us to gather voice of the client feedback from our users that we can leverage throughout our business. Reviews are used as marketing tools but also as points of reference when making business decisions.
- Gives clients the opportunity to leave public feedback about our technology
- Additional point of reference for internal business partners
- Easily leverage quotes on marketing collateral and website
- Could improve partnership on review management best practices for users
- More transparency on philosophy around publishing reviews & counting toward overall scores
- Increase brand awareness
- Manage brand reputation
- Scale customer proof through reviews
- Third-party validation of marketing claims
- Reduce or supplement reference requests
- Improve sales efficiency
- Gather product insights
- Identify & address customer issues
Again, it gives us the chance to hear our clients and allows them the opportunity to share their voice. In the tech space, users may be in our technology every single day, so giving them the chance to share their feedback is critical.
The TrustRadius review questionnaire gets us well-rounded, valuable feedback. Instead of asking for just a score or some basic questions, they encourage our users to be thoughtful about their experience of our systems. This gets us insight that we can actually really leverage. We also have the opportunity to update and add questions to get us even more targeted feedback.
We currently manage multiple online review sites to benefit our overall market presence and gather client feedback.
TrustRadius gives us a great proof point for client feedback, which is where our team is focused.
TrustRadius for Vendors Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Our Client Success Manager continually encourages us to think outside the box and explore new ideas to boost our online review program. This has helped us grow and evolve faster than if we were going at it alone. They feel like a partner as we gather helpful client feedback and manage market presence.