September 05, 2023

The TrustRadius team provides great support garnering rich product feedback and insights for our business

Item: TrustRadius for Vendors
Rating: 9
Author: Harryson Pointdujour

Harryson Pointdujour

Customer Marketing Manager

InsightlyInformation Technology & Services, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Modules Used

Premium Product Profile
Review Sourcing Campaigns
Custom Questions
Review Syndication Widget
Quote Finder Chrome Extension
TrustQuotes API
Intent Data

Use Cases and Deployment Scope

We leverage TrustRadius for Vendors for review/reputation management, paid demand gen, and intent data.

Pros and Cons

Supportive, collaborative team.
We appreciate the help scaling our review efforts and demonstrating social proof via badges
Intent signals help us lock in on potential customers

Nothing particular comes to mind

Return on Investment

Not sure on specific ROI numbers, but certainly has helped us improve conversion rates for paid and social

Intent Data Use Cases

Yes, for digital ads and some sales outreach.

Review Richness

TrustRadius reviews tend to include richer content.

Support Rating

Riley has been a great representative of TrustRadius' values and consistently provides tactical and strategic support to our team.

Key Insights

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TrustRadius for Vendors go as expected?

I wasn't involved with the implementation phase

Would you buy TrustRadius for Vendors again?

Yes

Likelihood to Recommend

Appropriate for demonstrating value to potential customers and garnering valuable customer feedback. Probably better for mid-large businesses versus smaller.