Celena nominated for TSheets customer service ACADEMY AWARD!!!!!!!!!!!!
July 13, 2017
Celena nominated for TSheets customer service ACADEMY AWARD!!!!!!!!!!!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TSheets
I have been working diligently with the technical support team, spearheaded by Celena, to resolve very specific needs that my client has in the schedule application of the product. My client owns a larger service company where the specific needs of scheduling were requiring upwards of 40 to 50 hours of managed labor weekly. The requested ability for field staff to choose and apply their respective schedules from available shifts was not only technical in nature but required significant testing and vetting. Celena worked tirelessly with me and her team to complete a process and design to meet the needs of my client and drastically reduce the amount of managed time required to oversee and cover shifts all over state. I have had the privilege of working with many software providers ranging from CRM to accounting and have NEVER received the level of one on one care and personal attention that I did with Celena or the TSheets team. I look forward to a very long and professional relationship with the TSheets team!
- Responsive to emails and phone calls!!
- Listening thoroughly through the question before responding to ensure they fully understand the overall scope prior to answering.
- Have an amazing upbeat attitude. It is obvious that this atmosphere is cultivated from the top down.
- Hold music is way to loud!!! :-) often times I would have my client on a webx conference call to address questions or concerns and while placed on hold to find additional information we could not talk to one another because of the music volume.
- The overall management of open schedules was addressed very well with a "work around" creating "Ghost" employees and allowing field personnel management access to see and apply the schedules to themselves only. This may be such a unique feature that it would never be used by anyone else but I would like to see it coded and rolled out in future versions.
- There is currently no way to allow managers of groups, or the above Ghost accounts, aware if the schedule has modified or dropped by an employee. It would be nice to see bi directional communication with groups not just one to one .
- The immediate return on investment is with owners time not being destroyed by scheduling. This platform, in my early estimates, should provide a value of approximately 30 to 35 hours a week returned to the owners for other vital areas of business ownership!
Customer service, response to questions, email response, overall obvious desire to work in areas that from the onset appeared to be overwhelming for other companies to tackle.