The developers best friend to add voice, text, and messaging in your SaaS product
October 02, 2021

The developers best friend to add voice, text, and messaging in your SaaS product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS

Overall Satisfaction with Twilio

We use Twilio as part of our SaaS product to extend its reach with audio and text phone communication: Twilio allows us to programmatically create a conference call between 2 parties who are already connected by our SaaS platform in a text messaging session, and allows text messaging to come from SMS channels too.
  • Very easy for developers to get started.
  • Great API documentation.
  • A lot of active community content and code examples.
  • A robust platform, no significant outage impacting our services.
  • The administration dashboard is complex - improved UX would be welcomed for the admins.
  • Complementary features in our SaaS product to be ahead of the competition.

Do you think Twilio delivers good value for the price?


Are you happy with Twilio's feature set?


Did Twilio live up to sales and marketing promises?


Did implementation of Twilio go as expected?


Would you buy Twilio again?


Twilio is the go-to platform for developers needing to add phone services in their online services. With the merger with sendgrid and the extensions to Whatsapp and other channels, Twilio is becoming the standard vendor to provide all necessary complex communication technical services to a developer audience. Getting started is fast and easy with tons of code examples and exhaustive documentation.

Evaluating Twilio and Competitors

I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.