The developers best friend to add voice, text, and messaging in your SaaS product
October 02, 2021
The developers best friend to add voice, text, and messaging in your SaaS product
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Programmable Voice
- Programmable SMS
Overall Satisfaction with Twilio
We use Twilio as part of our SaaS product to extend its reach with audio and text phone communication: Twilio allows us to programmatically create a conference call between 2 parties who are already connected by our SaaS platform in a text messaging session, and allows text messaging to come from SMS channels too.
Pros
- Very easy for developers to get started.
- Great API documentation.
- A lot of active community content and code examples.
- A robust platform, no significant outage impacting our services.
Cons
- The administration dashboard is complex - improved UX would be welcomed for the admins.
- Complementary features in our SaaS product to be ahead of the competition.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Using Twilio
Evaluating Twilio and Competitors
I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
Comments
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