Do We Have an Account Or Not
February 14, 2022

Do We Have an Account Or Not

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • SendGrid Email API

Overall Satisfaction with Twilio SendGrid

The first time we applied for an account we were denied. Monica R reported to us that we broke their terms based on the emails we were sending out. How can a company send out emails if the applied company never sent out any emails due to not having an account? We went over to Twilio and spoke to a very nice lady who was going to speak to the manager who never showed up to address the issue. We just want an account. We ask the customer service to send us all the emails we sent out to justify the reasoning. Not one of the 6 cs we have emailed with is returning emails. We are with Click Funnels and just want to move forward.

Pros

  • Skirt questions to different customer service people
  • I guess that SendGrid is ok, IMS account was stopped due to the type of emails being sent out - though zero emails were sent out that we are aware of.
  • Not even the managers are mindful of what their customer service is doing.

Cons

  • Customer Service
  • When a business representative goes to Twilio SendGrid office at least one manager should be there
  • Have you customer service not give false information
  • Will have to answer later
  • Account has been put on hold before we sent any emails out
We here it is good but has this huge issue with customer service. We wanted to go with SendGrid because it was recommended, but we have had three months of grief.

Do you think Twilio SendGrid delivers good value for the price?

Not sure

Are you happy with Twilio SendGrid's feature set?

No

Did Twilio SendGrid live up to sales and marketing promises?

No

Did implementation of Twilio SendGrid go as expected?

No

Would you buy Twilio SendGrid again?

Yes

The lady we spoke to in person in Irvine was and still is trying to help us. Thank you so much.

Twilio SendGrid Feature Ratings

Email & Online Marketing
Not Rated
WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
Not Rated
Triggered drip sequences
Not Rated
Reporting & Analytics
1.0
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
1
Pre-Send Testing
Not Rated
URL Validation
Not Rated
Link Tracking
Not Rated
Image Validation
Not Rated
Inbox Display
Not Rated
Email Accessibility Tools
Not Rated
Spelling and Grammar Check
Not Rated
Spam Testing
Not Rated
Email Previews
Not Rated

Using Twilio SendGrid

Sendgrid put a hold on it before we were able to use sendgrid
Until this issue gets cleared up - zero
  • None yet
  • There are issues with cm putting hold on account
  • Custo.er Service flag account before ant emails could be sent
  • Cannot answer that

Twilio SendGrid Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
We are not 100% sure if we have an account but we do get the run around pretty regularly
Yes, Victoria is doing an exceptional job helping us. Thank you.
If it was not for Victoria the score would be "0". The other cs people brought score down

Comments

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