A good, if not pricey, alternative to WFC
May 12, 2021

A good, if not pricey, alternative to WFC

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Dimensions

UKG Dimensions is used as part of our HCM tool across the organization and has multiple integration points to incorporate additional scheduling details to process payroll for anyone employed by the organization. It helps the organization maintain accountability with the employees and administrators as well as assisting us with charging specific activities at a project level, which alleviates some of the more taxing components of grant-related reporting.

Pros

  • Clean UI
  • Payroll Reporting
  • Mobile App

Cons

  • Migrations are difficult.
  • Integrations require a lot more effort initially.
  • Unable to query our data from the cloud-hosted DB.
  • Seamless integration with Workforce Telestaff.
  • Immediately available accrual information for the end user.
  • Enhanced payroll reporting.
  • Decentralize HR Duties.
  • Attestation alleviates some tasks for our timekeepers.
  • Real-time reporting requirements.
It was sold as the new, improved, much more robust Workforce Central. We chose Dimensions because Adobe Flash will no longer be supported and we needed to find another solution.
Since we were already using Kronos WFC and Workforce Telestaff, we had made some significant investments in the software and were satisfied enough with both products, we decided to migrate to Dimensions.

Do you think Kronos Workforce Dimensions / UKG Dimensions (discontinued) delivers good value for the price?

Not sure

Are you happy with Kronos Workforce Dimensions / UKG Dimensions (discontinued)'s feature set?

Yes

Did Kronos Workforce Dimensions / UKG Dimensions (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kronos Workforce Dimensions / UKG Dimensions (discontinued) go as expected?

No

Would you buy Kronos Workforce Dimensions / UKG Dimensions (discontinued) again?

Yes

Dimensions offers a great UI, a multitude of integration features and improvements over the previous versions of the Kronos product. However, the transition from Kronos to UKG has been a bit challenging. In many instances, our organization is reiterating current architecture (which is hosted by UKG) to inform future business decisions.
Similarly, there were a lot of unanticipated costs associated with the transition from Workforce Central (WFC) to Dimensions that were not disclosed. Hopefully, as the organization continues to mature, some of these kinks will be worked out. The initial challenge is duplicative efforts and meetings, and new statements of work that far exceed an initially agreed upon contract.

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