A good product that can become better.

Superior Grocers uses UKG Core, Pro Workforce Management, Recruiting, Onboarding, Benefits Admin, Performance Review, Attestation, Schedule & Forecasting, and Document Management. Our biggest challenge has been the separation between Core, Benefits Admin, and Plan Source. It seems that we are dealing with three different worlds, especially between Benefit Admin and Plan Source. To be more specific, Plan Source picks up the detection date when a change has been made in UKG Core instead of the effective date. Another item is with UKG Pro Workforce Management and employees being able to modify their punches. I think it is a great feature to allow our employees to add their missing punches using their mobile or PC, but we have discovered that our employees are modifying their existing punches. The Function Access Profile does not allow you the option to select whether you want your employees to add, delete, or modify. I am a big fan of UKG products, and I believe with a little attention to these items, UKG customers like myself will be highly satisfied.

Previously, our company had management set their employee changes to an inbox, and now they use the workflows in UKG. For salary changes, our District Manager and VP of Ops would receive hundreds of emails notifying them of a salary change, and now, with the approval process within the workflows, they are longer and overwhelmed with salary change emails.

One of the best changes that have occurred with UKG Pro that has been facilitated by the job is UKG Recruiting, Onboarding, and Pro. Having our New Hires uploaded in the system prior to the day of Orientation and New Hires having an employee number on the day of Orientation to clock in/out minimized the number of missing punches.