Item: UKG Pro
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

UKG [Pro (formerly Ultimate Software UltiPro)] is being used by the whole company. It specifically addresses the calculation of H&W for SCA contract employees.

Pros and Cons

Allows for users to make life event changes that flow through approval and notification processes.
Onboarding.
Tax forms can be updated by the user and set to approve by payroll to ensure it goes through.

The ability of Admins to login as the users to verify what they can or can't see. It helps when writing instructions.
A physical manual to flip through for basic set ups and frequently asked questions. Bouncing between screens isn't fun when you're in a time crunch. Better explanation of the effect a field has on outcome - Such as effective dates.
The ability to be in multiple screens at a time rather than having to log in multiple times. Sometimes it's easier to view a previous set up to match it.

Return on Investment

Time savings due to employee engagement.
Employees can view their information timely.

Alternatives Considered

ADP Streamline Payroll and QuickBooks Desktop Pro

[UKG Pro (formerly Ultimate Software UltiPro)] was the only one that was recommended for the complicated formula required to calculate H&W.

Performance

Imports are easy to do. Sometimes, the pages have difficulty loading.

Support Rating

Answers come quickly from customer service, especially if it is a payroll critical question. You can also call a direct line if it is critical.

Exceptional Examples of UKG Pro Support

We have a customer service liason who is assigned to us. He's a one stop for all information and is critical in making sure we have the resources for training and our help tickets moving along as needed.

Likelihood to Recommend

[UKG Pro (formerly Ultimate Software UltiPro) is] great if you want to keep the number of people administering down, but only for a growing company that has exceeded 60 or more employees. It's not cost effective under that amount due to licensing. Implementation is the most difficult part of that and it will require multiple hands on deck.

Excellent for Government Contractors especially with SCA and other classes of employees

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)