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We love UKG (Ultipro)!
February 20, 2021

We love UKG (Ultipro)!

Dawn Millard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use it for payroll administration, HR reporting and business intelligence, employee self-service, manager self-service, compensation, performance reviews (coaching dialogues), surveys (perception), front page for information dissemination and HR information repository, and paperless HR (employee files uploaded into documents).
  • Processing payroll is easy and clean.
  • The survey tool enables us to gather information that is important for decision-making.
  • We were able to set up the performance reviews to allow for our quarterly coaching dialogue process as we don't do traditional performance reviews.
  • Setting up feeds for our benefits providers was problematic and took much longer than it should have.
  • I would like for us to be able to use the front page for videos, etc. Not sure if that's already possible.
  • The training portion should be linked to LinkedInLearning which is our provider of choice and the best option out there for a largely remote and global workforce.
  • One-stop-shop for HR activities and information.
  • HR department efficiencies improved significantly.
  • Ability to provide information to leadership and management quickly.
  • User friendly interface.
We are pleased with the system. We reviewed several alternatives and found it to be the best option for us.
On occasions the system has glitches, but they are addressed promptly.
We have had superior customer service when we needed assistance and support.
Almost always. Had one major glitch with a feed set up for one of our benefits providers. Other than that, it's been great.
I would like to see a cost-effective option for small businesses with 1-100 employees. I know many organizations and would like to recommend it, but it is not available to my knowledge for less than 100 people. This is a market that I recommend you look into.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
10.0
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.2
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
1
1.0
Tracking of all physical assets
1
5.3
Report builder
10
Pre-built reports
5
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
Not Rated