Item: UKG Ready
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

WuXi is bio, pharma and manufacturing. We use it for all HRIS and payroll with a feed into PlanSource for benefits. Benefits did not have a good implementation and still very difficult time with the two systems. On the HRIS and payroll side it is OK. For payroll they have many outstanding tax issues. UKG is transforming the the way they take care of tickets and it has improved slightly.

Pros and Cons

Onboarding
Performance Management
Ability to transfer employees from one division to the next keeping the same EEID

Taxes
Responding to client tickets and quicker resolutions
interaction between UKG and PlanSource

Return on Investment

Reporting is much better and accurate then previous system, but complicated
No ROI yet as only been with 1.5 years

Usability

UKG user ability is quite good. They could spend time on a better audit process on employee records

Ease of Integration

There is a lot of room with integration. The actual implementation went OK (outside of PlanSource) but working with UKG for file feeds to carriers needs a lot of room for growth. Length of time it took for automation (even the easiest carriers) took at least 6 months.

Key Insights

Do you think UKG Ready delivers good value for the price?

Not sure

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

Would you buy UKG Ready again?

Yes

Likelihood to Recommend

Companies need an HRIS specialist as the coding and functionality are hard to grasp as a non HRIS specialist. Instructions are hard to read even though they have many process guides to review.

A Great Implementation Team is Key

Overall Satisfaction with UKG Ready