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UltiPro - Our Hero
Updated March 22, 2019

UltiPro - Our Hero

Angela Rafine | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is currently being used by our corporate office and all 12+affiliate offices. The reporting feature is great in troubleshooting problems such as overtime.

  • User-friendly - Has all info for employees in one place.
  • Payroll system is great! Easy to learn.
  • Lots of training available for end users.
  • Customer Service - response time is quick. Account managers are easy to get a hold of.
  • The mobile app - but that may be because features are not accessible to us because of our corporate office.
  • Lots of screens to go through when changes are made.
  • Once you get the system up and running, it's simple to operate.
  • Implementation was long.....and labor intensive for us.
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
We hope to have all processes in one system. Right now we do on-boarding manually, so hopefully we can look into getting that feature.
ADP had terrible customer service. A lot of things were not automated. I felt like there was always something wrong with whatever process we were doing.
We had a coding issue last year that caused a number of our employees to have incorrect W2's. We were not very familiar with how to solve the situation, so we created a case for assistance to have this solved. Our representative that helped me through the process was very knowledgeable. He followed up with us even after everything was over. I couldn't thank him enough - he made a difficult situation much easier!!

UKG Pro Feature Ratings

8.8
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
8.8
Pay calculation
8
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
8
Update personal information
10
View job history
9
Employee recognition
9
Asset Management ()
Not Rated
9.5
Report builder
9
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UltiPro Training

Once you get used to how the information is categorized, there should be no issues. Plus there are so many courses that are available for training.
  • Online training
  • In-person training
  • Self-taught
Trainers are experienced and knowledgeable. They give plenty of examples as well
They make tasks seem so simple. Everything makes sense.