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UltiPro - great experience
Updated March 22, 2019

UltiPro - great experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is our HR/Payroll system. It is used company wide. Employees use the self-service to make changes to their address, taxes, direct deposit, etc. Managers use it for time off approvals, timesheet submissions to payroll, etc. As a company we use the Benefits Life Events for employees who experience a qualifying life event or are recently hired. We use the system for our Applicant Tracking System and then for Onboarding. We use the Performance Management for goals and competencies annual reviews.
  • Innovative solution - Ultimate is leaps and bounds beyond other HR software I have used. They are always thinking ahead.
  • Wonderful customer experience - we have a dedicated rep but anyone on the team is able to help out when needed.
  • Easy to use - the system is very easy to use. Reporting is easy for those of us who don't know SQL.
  • Mid Market - I currently using Mid Market level. At a previous employer I used Enterprise level. I know there is some differences and would like to use Enterprise again.
  • The service model changed with Ultimate in the past year from a dedicated representative to more of a call center approach. Things haven't gone too great on some items however Ultimate has made an effort to fix the situation and prevent similar issues from happening again.
We wanted to improve our efficiencies so instead of spending time on data entry, we can spend more time with employees. The other item is we wanted to make both employees and managers have access online to things instead of always having to come to HR.
I have used UltiPro at a previous organization. I personally enjoy using the system. I have used other HR/Payroll systems before but my number one preference is UltiPro.
UltiPro is a flexible enough system that you can make rules work to your organizations processes/practices. In Time Management this is difficult but not impossible. The key is to making sure you already have your processes in place before implementing any system. Otherwise, you will end up spinning your wheels.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
10.0
Tracking of all physical assets
10
9.5
Report builder
10
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Review status tracking
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
10
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Using UltiPro

460 - Employees, Managers, HR/Payroll
2 - HR Super Administrators
  • Self Service
  • reduce overtime

UltiPro Support

The old support model with a dedicated representative was much more effective in timing knowledgeable support.
ProsCons
Good followup
Problems get solved
Kept well informed
Support cares about my success
Escalation required